We do not hold stock and every piece is hand-made by our makers. Your piece will generally be ready within 4-6 weeks from ordering. This may change depending on the number of orders and complexity of the customisations.
Please refer to the product page for the estimated lead time. You will be kept updated on the delivery date and progress of your order. Once your made-to-order piece has been shipped, you will receive a shipping confirmation email with tracking information.
Made-to-order pieces that are based on our standard size chart and that do not have any customisations or alterations are subject to our standard returns policy.
Any customised or altered made-to-order piece is not eligible for returns or exchanges.
We offer our made-to-order pieces across our standard size range. Please refer to our size guide and the product measurements on the product page.
Don’t worry if you do not fall into the standard size range. We are able to offer simple customisations outside the size range. Simply leave your measurements at the ‘Notes’ section when checking out, or drop us an email at firstname.lastname@example.org after placing your order. Please include your order number and body measurements in the email.
To streamline our maker’s production schedules and ensure that orders placed are delivered within the stipulated dates, we have a made-to-order window that opens monthly. The made-to-order window generally stays open till we reach capacity or if we run out of fabrics allocated for the following product.
Once we have reached capacity, we will stop taking orders. If you miss out on the orders, you will need to wait for the next made-to-order window or release. To be informed of our launch dates, follow us on Instagram @essethelabel and turn on notifications, or sign up to our email newsletter.
Occasionally, we may order additional pieces of a design which will be available as an in-stock and ready to ship product. We will not be able to offer customisations for ready to ship products.
To be notified, simply visit the respective product page and add your email to the waitlist. We recommend adding the email email@example.com to your address book, so the email is delivered to your inbox. Alternatively, follow us on Instagram @essethelabel and turn on notifications.
You might have missed our made-to-order window, we may have reached capacity or run out of fabrics allocated for the following product.
If you are interested in placing an order for an item, simply visit the respective product page and add your email to the waitlist. We recommend adding the email firstname.lastname@example.org to your address book, so the email is delivered to your inbox.
Alternatively, follow us on Instagram @essethelabel and turn on notifications.
Made-to-Order Customisations and Prices
We are able to accommodate simple customisations if you do not fall into the standard size range, or would like a piece tailored to your styling preference. Some customisations include:
-Top, bottom and dress lengths tailored to your height
-Creating a piece outside of our size range, for example 2XS or 3XL, etc.
-Tailoring the length of sleeves
-Mixing certain styling elements
-Adding/ removing certain functional details
Simply refer to the customisation menu which is located on the image gallery of the product page for a full list of customisations available for the particular product.
There are no extra costs to some customisations. These include having lengths tailored to your height/ body proportions and ordering a piece outside of our size range.
We add a $50 charge to your order for all other customisations.
Please drop us an email at email@example.com to enquire about the full list of customisations available for a product.
It is possible to customise your piece in another fabric or colour. This is dependent on fabric availability. You may select another fabric or colour based on what is available in our fabric library.
Please drop us an email at firstname.lastname@example.org to discuss options available.
We offer a complimentary fitting service at our showroom/ store where we can assist with taking your body measurements. Visit us to discuss your customisation options and we’ll help you to find the perfect fit. Samples of our made-to-order pieces are also available at our showroom/ in-store to try on.
Can’t come to us? We are happy to jump on a virtual fit and customisation consultation session with you over Zoom.
Please drop us an email at email@example.com for more information.
Simply choose the preferred customisation option under the 'Customisation' dropdown menu and leave your measurements or customisations you require in the ‘Notes’ section at checkout.
If you are unsure - please email us at firstname.lastname@example.org or send us a DM on Instagram.
We understand that you may be unsure about size and fit when investing in a made-to-order piece. Samples of our made-to-order pieces are available at our showroom to try on, and we offer a complimentary fitting service at our showroom where we can assist with taking your body measurements.
Visit us to discuss your customisation options and we’ll help you to find the perfect fit.
Esse ships internationally. Click here to find out more about shipping duration and costs.
Shipping duration and costs vary based on your location. For more information, view our Shipping page.
Login to your account and click on ‘Addresses’ to amend your mailing address. If you have placed an order and would like to amend the mailing address, please send the new address to email@example.com at the earliest time. Please note that it may not be possible to amend addresses for all items which have been prepared for dispatch.
You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.
If you see errors on the tracking page, have problems with your shipping address or need other assistance with tracking, please contact firstname.lastname@example.org.
Orders begin processing immediately and ship out within 1–2 business days. Business days are Mondays to Fridays (excluding holidays).
Orders with next day shipping must be placed before 10am (GMT+8), Monday - Friday, to be processed for same-day shipment.
If you’ve received an incorrect item or if an item is missing from your order, please contact us at email@example.com with your order number.
Returns and Exchanges
If you need to return any item(s), please notify us within 7 working days of the date in which you received the items. We only accept returns for non-sale item(s). The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you.
Kindly note that your refund will be credited back to you in store credits. We will only proceed with the return when we receive your item(s). You will be notified by email once your return has been received and processed. We are also unable to cover the shipping cost for your returns.
To process your returns, simply email us at firstname.lastname@example.org.
If you received a damaged or incorrect item, please email email@example.com with a photo of the defective or incorrect piece, as well as your order number. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
You may return your original purchase to exchange for another size or colour. The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached.
To process your exchange, simply email us at firstname.lastname@example.org.
We only offer store credit for gift returns. Simply drop us an email at email@example.com to process a gift return.
Once you have contacted us regarding your returns, the item(s) should be sent back to us within 7 days (Singapore and New Zealand) and 28 days (international orders). Returns outside these timeframes will not be accepted.
Please send all item(s) you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Unidentified returns may be returned to the sender.
We recommend that all returns are securely packaged to ensure that they are adequately protected in transit, and we recommend that items are returned to us via registered/ tracked mail to ensure that they are trackable. Your return will not be accepted if it is lost in transit.
Your refund will be credited back to you in store credits.
Custom duties and sales taxes are non-refundable through Esse.
Sizing varies between our items, so we recommend using these tools to better determine your ideal size:
• The Product Measurements Table and Fit Guide can be found on every product page by selecting the Product Measurements tab. Measurements are provided in both centimetres and inches, while the garment is laying flat. Some measurements (i.e. waist, chest, etc.) have already been doubled, factoring in the full circumference. You can compare these measurements to similar pieces you already own.
• Additional style and fit details are included in the Details tab on each product page.
Need more help? Send us a note at firstname.lastname@example.org.
We offer sizes XXS - XL in select styles. As we continue to grow, we hope to become more size inclusive and offer more size and fit options.
If you’re unsure about the size and fit of a product you love, email us at email@example.com for advice.
As we source our fabrics and produce each design in small quantities, designs may sell out quickly. We always try to restock our popular styles and re-invent our classics in new colours, shapes and fabrics, so keep a lookout for them.
Due to the nature of online shopping, items may occasionally be restocked after customer returns and exchanges are made, so please keep checking back on our website.
If an item that you like is out of stock, simply leave your details under the ‘Notify me when back in stock’ text on the respective product page or emailing us at firstname.lastname@example.org. We’ll let you know if the piece is due to become available again.
To keep your garments as fresh and pretty as the day they arrived, we recommend washing all pieces in cold water and hanging them dry. If you need a guide, just check out our garment care page.
We offer minor alteration services at a small cost. As the construction of every garment is different, we recommend dropping us an email at email@example.com for more enquiries.
You can cancel an item, change the size or edit your billing and shipping details before your purchases have been prepared for dispatch. If you need to make any amendments, simply email us at firstname.lastname@example.org.
Unfortunately, all orders which have been prepared for dispatch cannot be cancelled or amended.
We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information.
You can also log in to your account to view your order history.
Please note that the estimated shipping date for pre-orders have been indicated on the respective product page. Pre-order dates are not guaranteed and may shift after your order is placed. You’ll receive email updates and a shipping email when your pre-order ships.
Enter your promo code at the checkout page and the discount will be applied automatically.
You don’t have to create an account to shop on our website. However, creating an account allows you to enjoy the following benefits:
• Save time with express checkout in future.
• Track your orders and review your past purchases.
• Accumulate your purchases or refer a friend to earn reward points.
We accept all major credit cards, including Visa, MasterCard and AMEX. Customers in Singapore can also pay via Bank Transfer or PayNow.
Our showroom is located at Joo Chiat and is only open every Saturday on a by-appointment basis. To make an appointment, simply click here, and we’ll send you an email with more details.
If you would like to pick up your online order at our showroom, please email us at email@example.com with your order number. Kindly note that our showroom is only open on Saturdays on a by-appointment basis.
We’ll need 1-2 business days to process your order as we may occasionally need to transfer items that you have ordered to the showroom.
You can earn reward points:
• with every purchase made
• whenever you sign up for an account and complete your details
• when you refer a friend, and the referred friend has made a purchase
To learn more about our Reward programme, just click the Esse Rewards tab at the side of our website.
Reward points are non-transferable.
Accumulate Reward points to unlock Esse discounts. Simply login to your account to redeem the rewards.