If you need to exchange/ return any item(s), please notify us at customercare@essethelabel.com.

All item(s) except sale items, may be returned for an exchange/refund and must reach us within 14 calendar days from the day you receive your order.

We only accept returns for non-sale item(s). The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you.

Returns can be processed for store credit or monetary refund.

Store Credit: If you prefer to return the item(s) instead of exchanging it, you may opt for a store credit. Your store credit will be refunded in full. The credit is valid for 365 days from date of issue and can be used partially or in full. Goods purchased using store credit may not be returned or exchanged for a second time.

Monetary Refund: You may opt for a monetary refund via your original payment method. Do note however, that there will be a S$12 return fee, which will be deducted from the amount that is to be refunded to you. This fee helps us sustain our administrative and operational costs while maintaining our quality and service commitment to you.

You may return your original purchase to exchange for another size or colour. The item(s) must be returned in the original condition you received them. All items must be returned new, unworn, unwashed and with the tags still attached.

To process your exchange, simply email us at customercare@essethelabel.com.

Once you have contacted us regarding your returns or exchange, the item(s) should be sent back to us within 14 calendar days (Singapore) and 30 calendar days (international orders). Returns outside these timeframes will not be accepted.

1. Download and fill in the Return Form. (click here to download form)
2. Pack all the item(s) which you would like to return, together with the Return Form.
3. Send your parcel using a traceable mode of delivery to: 

Esse, 3B River Valley Road 01-10 Clarke Quay Singapore 179021

We strongly advise to having your return parcel sent back to us via a traceable delivery method such as SingPost SmartPac or Qxpress QDelivery, in order to be able to keep track of its status. We will not be responsible for any lost item(s) sent back using non-traceable mode of delivery.

We will get in touch via email once your parcel has been received and processed.

Returns can be processed for store credit or monetary refund.

Store Credit: You may opt for a store credit, which will be issued as a voucher code. Your store credit will be valid for 365 days from date of issue and can be used partially or in full. Goods purchased using store credit may not be returned or exchanged for a second time.

Monetary Refund: You may opt for a monetary refund via your original payment method. Do note however, that there will be a S$12 return fee, which will be deducted from the amount that is to be refunded to you. This fee helps us sustain our administrative and operational costs while maintaining our quality and service commitment to you.

Please note that custom duties and sales taxes are non-refundable through Esse.

Made-to-order pieces that are based on our standard size chart and that do not have any customisations or alterations are subject to our standard returns policy.

Any customised or altered made-to-order piece is not eligible for returns or exchanges.

If you received a damaged or incorrect item, please email customercare@essethelabel.com with a photo of the defective or incorrect piece, as well as your order number. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Esse ships internationally. Click here to find out more about shipping duration and costs.

Local (Singapore) shipping takes approximately 3-4 working days.

International shipping duration and costs vary based on your location. For more information, view our Shipping page.

Login to your account and click on ‘Addresses’ to amend your mailing address. If you have placed an order and would like to amend the mailing address, please send the new address to customercare@essethelabel.com at the earliest time. Please note that it may not be possible to amend addresses for all items which have been prepared for dispatch.

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.

If you see errors on the tracking page, have problems with your shipping address or need other assistance with tracking, please contact customercare@essethelabel.com.

Sizing varies between our items, so we recommend using these tools to better determine your ideal size:

• The Product Measurement and Fit Guide can be found on every product page. Measurements are provided in both centimetres, while the garment is laying flat. Some measurements (i.e. waist, chest, etc.) have already been doubled, factoring in the full circumference. You can compare these measurements to similar pieces you already own.

• Additional style and fit details are included in the Details and Fit section on each product page.

Need more help? Send us a note at customercare@essethelabel.com.

We offer sizes XXS - XXL in select styles. As we continue to grow, we hope to become more size inclusive and offer more size and fit options.

If you’re unsure about the size and fit of a product you love, email us at customercare@essethelabel.com for advice.

As we source our fabrics and produce each design in small quantities, designs may sell out quickly. We always try to restock our popular styles and re-invent our classics in new colours, shapes and fabrics, so keep a lookout for them.

Due to the nature of online shopping, items may occasionally be restocked after customer returns and exchanges are made, so please keep checking back on our website.

If an item that you like is out of stock, simply leave your details under the ‘Notify me when back in stock’ text on the respective product page or emailing us at customercare@essethelabel.com. We’ll let you know if the piece is due to become available again.

We offer minor alteration services at a small cost. As the construction of every garment is different, we recommend dropping us an email at customercare@essethelabel.com for more enquiries.

You can cancel an item, change the size or edit your billing and shipping details before your purchases have been prepared for dispatch. If you need to make any amendments, simply email us at customercare@essethelabel.com.

Unfortunately, all orders which have been prepared for dispatch cannot be cancelled or amended.

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information.

You can also log in to your account to view your order history.

Please note that the estimated shipping date for pre-orders have been indicated on the respective product page. Pre-order dates are not guaranteed and may shift after your order is placed. You’ll receive email updates and a shipping email when your pre-order ships.

Enter your promo code at the checkout page and the discount will be applied automatically.

You don’t have to create an account to shop on our website. However, creating an account allows you to enjoy the following benefits:

• Save time with express checkout in future.

• Track your orders and review your past purchases.

• Accumulate your purchases or refer a friend to earn reward points.

We accept all major credit cards, including Visa, MasterCard and AMEX. Customers in Singapore can also pay via Bank Transfer or PayNow.

Our showroom is located at 28 Senang Crescent and is only open on a by-appointment basis. To make an appointment, simply click here, and we’ll send you an email with more details.

If you would like to pick up your online order at our showroom, please select the 'Pick-up' option at checkout or email us at customercare@essethelabel.com with your order number. Kindly note that our showroom is only open on on a by-appointment basis.

We’ll need 1-2 business days to process your order as we may occasionally need to transfer items that you have ordered to the showroom.

You can earn reward points:

• with every purchase made

• whenever you sign up for an account and complete your details

• when you refer a friend, and the referred friend has made a purchase

To learn more about our Reward programme, just click the Esse Rewards tab at the side of our website.

Reward points are non-transferable.

Accumulate Reward points to unlock Esse discounts. Simply login to your account to redeem the rewards.