How long will my made-to-order item take to ship?
We do not hold stock and every piece is hand-made by our makers. Your piece will generally be ready within 4-6 weeks from ordering. This may change depending on the number of orders and complexity of the customisations.
Please refer to the product page for the estimated lead time. You will be kept updated on the delivery date and progress of your order. Once your made-to-order piece has been shipped, you will receive a shipping confirmation email with tracking information.
Can I return my made-to-order item?
Made-to-order pieces that are based on our standard size chart and that do not have any customisations or alterations are subject to our standard returns policy.
Any customised or altered made-to-order piece is not eligible for returns or exchanges.
How do I determine my size?
We offer our made-to-order pieces across our standard size range. Please refer to our size guide and the product measurements on the product page.
Don’t worry if you do not fall into the standard size range. We are able to offer simple customisations outside the size range. Simply drop us an email at email@example.com after placing your order. Please include your order number and body measurements in the email.
Why am I unable to place an order?
You might have missed our made-to-order window, we may have reached capacity or run out of fabrics allocated for the following product.
If you are interested in placing an order for an item, simply visit the respective product page and add your email to the waitlist. We recommend adding the email firstname.lastname@example.org to your address book, so the email is delivered to your inbox.
Customisation and prices
What kind of customisations do you offer?
We are able to accommodate simple customisations if you do not fall into the standard size range, or would like a piece tailored to your styling preference. Some customisations include:
-Top, bottom and dress lengths tailored to your height
-Creating a piece outside of our size range, for example 2XS or 3XL, etc.
-Tailoring the length of sleeves
-Mixing certain styling elements
-Adding/ removing certain functional details
Simply refer to the customisation menu on the product page for a full list of customisations available for the particular product.
How much does it cost to customise my piece?
There are no extra costs to some customisations. These include selecting a size outside our regular size range.
We add a charge to your order for all other customisations.
Please drop us an email at email@example.com to enquire about the full list of customisations available for a product.
Can I order a piece in another fabric or colour?
It is possible to customise your piece in another fabric or colour. This is dependent on fabric availability. You may select another fabric or colour based on what is available in our fabric library.
Please drop us an email at firstname.lastname@example.org to discuss options available.
I am unsure about my measurements and would like to discuss customisation options.
We offer a complimentary fitting service at our showroom/ store where we can assist with taking your body measurements. Visit us to discuss your customisation options and we’ll help you to find the perfect fit. Samples of our made-to-order pieces are also available at our showroom/ in-store to try on.
Can’t come to us? We are happy to jump on a virtual fit and customisation consultation session with you over Zoom.
Please drop us an email at email@example.com for more information.
Can I try on the items before placing a customised order?
We understand that you may be unsure about size and fit when investing in a made-to-order piece. Samples of our made-to-order pieces are available at our showroom to try on, and we offer a complimentary fitting service at our showroom where we can assist with taking your body measurements.
Visit us to discuss your customisation options and we’ll help you to find the perfect fit.
We're here to help
Have more questions about made-to-order? Drop us an email at firstname.lastname@example.org